Serial Callers are the customers who call tens of times each day hoping to advance the resolution of their open tickets.
Typically Serial Callers are only 3-5% of all callers, but they make up a whopping 25-30% of all incoming calls. A bad problem even during good times becomes a critical problem during a crisis.
25% MORE CALLS
Increase capacity by anticipating Serial Callers
In times of crises erratic behaviors by stressed customers increase, burdening understaffed and overstressed response teams.
By anticipating Serial Callers our customers are reducing the total number of call, freeing up resources to take care of additional customers.