ABOUT US
Innovation. Data science.
Applango uses Artificial Intelligence to find customer-specific best practices to boost agent productivity and customer experience within contact centers.
Applango can predict customer experience and understands how customers are treated. Applango can predict which customers will be upset in the future even if they have not voiced a complaint. This results in enhanced streamlined services that help improve customer experience and service, which can lower costs 25%-50% at the first iteration.
Applango was founded in 2012 and has been providing its services to a variety of companies, including those in the Fortune 500. Knowing we are providing true value is what inspires us and is the foundation for our success.
OUR TEAM
Who We Are
DANIEL SARFATI
Founder & CEO
A passionate entrepreneur, Daniel is a customer-focused leader, who drove the team as VP Sales at Resolute Networks and then at ComAbility.
BRUNO MAGGI
VP R&D and Chief SW Architect
30 years of experience in IT support and consulting at top corporations (Microsoft, Cisco).
SAMIR VARMA
Chairman and CSO
A PhD in Physics from the University of Texas. He is responsible for Applango’s data models, strategic direction, and intellectual property.